Privacy Policy

1. Who We Are

The Silver Linings — TSL Auto-Atelier ("we", "us", "our") is a premium automotive detailing studio located at R City Office Block, LBS Marg, Ghatkopar East, Mumbai 400 086, India. We can be reached at [email protected] or +91 73049 96522.

2. Information We Collect

We collect information you provide directly to us when you:

We also collect usage data automatically through Google Analytics 4 (GA4), including pages visited, time on site, and general location (city/country level). No personally identifiable information is collected through analytics without your consent.

• Submit a booking or enquiry form (name, email, phone number, vehicle details)
• Contact us via WhatsApp, phone, or email
• Subscribe to our communications

3. How We Use Your Information

• To respond to your enquiries and booking requests
• To provide and improve our detailing services
• To send service confirmations and follow-up communications
• To analyse website usage and improve user experience
• To comply with legal obligations

4. Cookies and Tracking

We use cookies and similar tracking technologies to operate our website and analytics. You can control cookie preferences through the cookie consent banner displayed on your first visit. Declining analytics cookies will prevent Google Analytics from tracking your visit.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Google Analytics — anonymised usage data for website analytics
• Service providers — who assist in operating our website and business, under confidentiality obligations
• Legal authorities — when required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Enquiry and booking data is typically retained for 3 years.

7. Your Rights

Under applicable Indian data protection law (DPDP Act 2023) and general privacy principles, you have the right to:

To exercise these rights, contact us at [email protected].

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page.

10. Contact Us

For any privacy-related questions or requests, please contact: